Need help with your order?
We are here to help. Below are answers to common questions about ordering, payment, shipping, returns, and refunds at Herbalifeshops.
How do I place an order?
Add the items you want to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an order confirmation by email after your order is accepted.
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. All prices are listed in U.S. dollars (USD).
Do you charge shipping fees?
No. Shipping is free for eligible orders within our shipping area.
Where do you ship?
We currently ship only within the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.
How long does processing take?
Orders are usually processed within 1–2 business days after payment confirmation. Business days are Monday–Friday, excluding U.S. federal holidays.
How long does delivery take?
After processing, delivery usually takes 3–5 business days within the 48 contiguous United States. Most orders arrive within approximately 4–7 business days after payment confirmation.
Which carrier will deliver my order?
We use reputable carriers such as USPS, UPS, FedEx, or a comparable carrier. The carrier is selected at our discretion based on destination, package size, and service availability.
How can I track my order?
If tracking is available from the carrier, we will provide tracking information after your order ships. If you do not receive tracking information, contact us at info@herbalifeshops.my and we will check the status for you.
What is your return window?
You may request a return within 30 calendar days from the date of delivery.
What condition must the item be in?
The item must be unused, undamaged, and in its original packaging. For quality-related issues, such as a defective, damaged, or incorrect item, please contact us with your order number and photos.
Who pays for return shipping?
Return shipping is free for approved returns. There is no restocking fee.
How do I start a return?
Email us at info@herbalifeshops.my with your order number and reason for return. Wait for our return instructions and approval before sending anything back.
Where do I send returns?
Return address:
1741 Fairridge Circle
West Covina, CA 91792
United States
How long does a refund take?
Once we receive and inspect your return, we process the refund within 1–2 business days. The refund is issued to your original payment method. Your bank or payment provider may take an additional 7–10 business days to post the refund to your account.
What if my refund is late or missing?
Contact us first at info@herbalifeshops.my. We will provide whatever information we can to help locate the refund before you contact your bank or payment provider.
How do I contact Herbalifeshops?
You can reach us at:
- Email: info@herbalifeshops.my
- Phone: +1 909-634-7424
- Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time
- Address: 1741 Fairridge Circle, West Covina, CA 91792, United States