Thank you for shopping with Herbalifeshops. This Shipping Policy explains how we process and deliver orders.
1. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation. Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays may begin processing on the next business day.
2. Shipping Area
We currently ship only within the 48 contiguous United States (the continental U.S.). We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.
3. Delivery Time
After processing, delivery within the 48 contiguous United States usually takes 3–5 business days. This means most orders arrive within approximately 4–7 business days after payment confirmation, although carrier delays may occasionally extend this timeframe.
4. Shipping Cost
Shipping is free for all eligible orders within our shipping area. No shipping charges will be added at checkout.
5. Carriers and Tracking
Carrier selection may vary. We use reputable carriers such as USPS, UPS, FedEx, or a comparable carrier. The carrier is selected at our discretion based on destination, package size, and service availability. When your order ships, we will provide tracking information if it is available from the carrier.
6. Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate at checkout. If you notice an error, contact us as soon as possible at info@herbalifeshops.my. If the order has not yet shipped, we will try to correct the address. If the order has already shipped, we may not be able to change the address.
7. Lost, Damaged, or Delayed Packages
If your package is lost, damaged, or delayed, please contact us at info@herbalifeshops.my. We will work with the carrier to investigate and, where appropriate, provide a replacement or refund in accordance with our Returns & Refunds Policy.