We want you to be satisfied with your purchase. This policy explains how returns and refunds work at Herbalifeshops.
Return Window
You may request a return within 30 calendar days from the date of delivery.
Return Conditions
To be eligible for a return, the item must meet the following conditions:
- It is unused and undamaged.
- It is returned in its original packaging.
- All original accessories, labels, and inserts, if any, are included.
- For quality-related issues, such as a defective, damaged, or incorrect item, please contact us with your order number and photos of the item.
Return Shipping and Fees
Return shipping is free for approved returns. There is no restocking fee.
How to Start a Return
- Email us at info@herbalifeshops.my.
- Include your order number and the reason for the return.
- Wait for our return instructions and approval.
- Ship the item to the return address provided below, using the instructions we send you.
Return Address
1741 Fairridge Circle
West Covina, CA 91792
United States
Refund Timing
Once we receive and inspect your return, we will process the refund within 1–2 business days. The refund will be issued to your original payment method. After we process the refund, your bank or payment provider may take an additional 7–10 business days to post the refund to your account.
Late or Missing Refunds
If you have not received your refund after the timeframes above, please contact us at info@herbalifeshops.my before contacting your bank or payment provider. We will provide whatever information we can to help locate the refund.
Refused or Ineligible Returns
We reserve the right to refuse a return or refund if the item does not meet the conditions above, is returned without prior approval, or is damaged due to misuse.