Understanding Your Order Status
You can check the status of your order on your Orders page after logging into your herbalifeshops account. Below is an explanation of each status you may see.
Order Status Information
| Status | What It Means | What You Can Do |
|---|---|---|
| Waiting for Payment | Payment has not been completed. This often happens with third-party payment methods. | Complete payment using the instructions provided next to your order. |
| Processing | Your order has been received and is being prepared for shipment. | You may cancel during this phase. Refunds for cancelled orders typically appear within 3–5 business days. |
| Fulfilling | Your order has been placed and our warehouse is preparing it for shipment. | Most orders can still be cancelled at this stage. Contact us if you need to cancel. |
| Shipped | Your order has left our warehouse and is on the way. | Orders can no longer be cancelled. Use the tracking link provided to follow delivery. |
| Delivered | The carrier has delivered your order. | If you have concerns about a “Delivered” status, contact the carrier directly. |
| Returned | Your order was sent back to the carrier’s hub or to us. | Contact the carrier to find out if any information is needed before redelivery. |
| Order Lost | The order is considered lost during shipping. | Contact the carrier first for assistance, then reach out to us if needed. |
| Order Damaged | The carrier damaged the order during transit. | Contact the carrier to see if delivery will still be attempted. |
| Cancelled | Your order cancellation was successful. | No further action needed. Shipped orders cannot be cancelled. |
| Rejected | Your order was not accepted. | This is often due to payment failure or account issues. Try another payment method or contact us. |
Checking Your Status
If your order status has not changed for more than 48 hours, please contact us at info@herbalifeshops.com or call +1 239-284-4290 during service hours. Please have your order number ready.
Contact
Email: info@herbalifeshops.com
Phone: +1 239-284-4290
Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Address: 2326 NE 33rd Terrace, Cape Coral, FL 33909, United States
Last updated: September 17, 2026